Services

The problem

Many organizations reach a point where project delivery becomes inconsistent, escalations increase, and leadership no longer has a clear view of delivery health. The issue is rarely individual performance—it’s that the delivery system hasn’t kept pace with growth.

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How I help

Leveraging program and project management frameworks, I provide a clear, objective assessment of how implementation work enters the organization, moves through teams, and is governed—surfacing the constraints that limit predictability, scalability, and confidence in delivery.

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Scope

• Stakeholder interviews across Delivery, Implementation, Customer Success, Product, and Operations

• Review of delivery artifacts, tooling, and reporting

• Observation of delivery and executive forums (as applicable)

• Duration: 4-6 weeks
   

Assessment Areas

• Intake & prioritization

• Ownership, handoffs, and flow

• Governance and decision rights

• Visibility, metrics, and tooling
   

Deliverables

• Current-state delivery system map

• Top constraints limiting scale and predictability

• Risk and delivery maturity assessment

• 90-day improvement roadmap

• Clear recommendation on next steps (pilot, operating model build, or pause)
   

Outcome

• Leadership gains a shared, fact-based understanding of what’s actually limiting delivery performance—and a concrete, prioritized path forward for action.

• Teams avoid double documentation and consistently work to delivery the key objective. 

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This is for leaders who

• Own implementation, delivery or customer outcomes who need a clear view of what's working and what isn't

• Sense that delivery strain is systemic, not a people problem

• Want to make informed decisions before adding headcount, changing scope or redesigning how work gets done​